Charter Spectrum Store (2024)

FAQs

Is Spectrum negotiable? ›

Contact Spectrum customer service to inquire about available promotions or discounts for your services. Consider bundling services to take advantage of discounted package deals. Be prepared to negotiate with Spectrum to secure a better deal that helps you save money.

Taxes or fees in your area may have changed. Video On Demand and Pay-Per-View purchases, as well as long-distance calls made without a Spectrum Business Voice International Calling Plan, can change your amount due each month.

Troubleshooting a Single TV Issue

Unplug the cable box for 30 seconds and reconnect power. Check to ensure the connection of coax or Ethernet cable from wall to the box is secured properly and that there aren't any loose or damaged connections. Check that the TV is on the correct input for the video feed.

Even if you're a current Spectrum Internet customer, you can still take advantage of several offers from the cable provider.

The best way to scrimp on cable TV rates is to look for the basic or starter package your local service provider offers. You could also try to reduce your premium channels and extra equipment. If you need more than one service, it helps to look for deeply discounted bundled offers. Should I choose a contract-free plan?

Negotiate with Customer Support

Well, the ultimate method is to ring 1-833-970-2469, get in touch with customer service, and ask for a Spectrum discount.

A monthly starting price of either $49.99 (300 Mbps) or $69.99 (500 Mbps) should be enough speed for many situations. However, if these prices are at the top of your price range, keep in mind that Spectrum prices also increase by $25–$30 after 12 months.

If partial payment is made of any bill and without waiving its right to collect the full balance owed, Spectrum will apply that payment to any outstanding charges in the amounts and proportions that it determines.

You may have a connection problem. Check all equipment for loose or damaged cables. If Parental Controls are turned on, you may not see restricted channels or be able to rent On Demand material. Networks are sometimes retired, renamed or move to different channel numbers.

What is the newest Spectrum cable box? ›

Xumo Stream Box is a device that plugs into most smart TVs, allowing instant access to live Spectrum TV and your other favorite streaming apps.

The "To Be Announced" message on your guide indicates that no programming information is being provided by the broadcaster or your cable box has not downloaded the programming information for that date/time. This commonly happens after a power outage or after you have reset your cable box by unplugging the power cable.

If you recently added new services to your account, you may be seeing partial-month charges in addition to your first full month, as Spectrum Enterprise bills in advance.

TV Select is the cheapest Spectrum cable TV package, starting at $69.99 per month for 155+ HD channels, including ESPN, Discovery Channel, CNN, HGTV, Lifetime, TLC, and many more.

Spectrum typically requires customers to provide advance notice before canceling their service, and early termination fees may apply if you're still under contract. Additionally, Spectrum may require you to return any leased equipment, such as modems or routers, to avoid additional charges.

Failure to pay charges by the due date on the billing statement (including checks returned for insufficient funds) may result in suspension or disconnection of all Services, the removal of all Equipment and/or imposition of a late payment or service charge.

Overall customer satisfaction rating 3.7/5.