Resources for staff | UCLA Health IT (2024)

DUO for Multi-Factor Authenticationadds extra security by asking you for another piece of information via your cell phone, tablet or land line.

Please note,UCLA has two DUO accounts:UCLA Health Sciences IT for Mednet accounts and UCLA Logon for Bruin Online (BOL) accounts.

For UCLA DUO:Go toHow to Activate UCLA Logon MFA

Off Site and away from UCLA Health Secure Wi-Fi: If you arenot connected to the UCLA Health network, call Customer Care at 310-267-CARE(2273)before attempting to create a Mednet password, enroll in coursework or log into Mednet email because DUO must be established first.Specialists are available 24/7 to enroll you in Duo. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo.

On UCLA Health Network or connected to UCLA Health Secure Wi-Fi: If you are connected through the UCLA Health network, you can self-enroll into Duo and manage your device(s) through theMulti-Factor Authentication Self Enrollment Portal.

Note: On Network means that you are connected to UCLA Health Secure Wi-Fi, using a computer workstation physically connected at a UCLA Health facility, or connected by Global Protect VPN when offsite.

You need tochange your passwordfor your Mednet account from the temporary password provided to you.

Note: You must be enrolled into Duo prior to changing your password.

If you do not have your temporary password, please call Customer Care at (310) 267-CARE(2273).Specialists are available 24/7 to assist you. Please be aware that Customer Care Specialists will confirm your identity prior to enrolling you into Duo and/or providing you a temporary password.

When you are at UCLA Health facilities,UCLAHealthSecure Wireless Networkprovides secure, encrypted access to Mednet internal resources and the internet for devices with the appropriate wireless capabilities.

Coverage areas include:

• CHS
• Ronald Reagan UCLA Medical Center
• Ronald Reagan Medical Plaza 100, 200, 300
• Santa Monica UCLA Medical Center & Orthopaedic Hospital
• UCLA Health Clinics
• Wilshire Center

For Personal Mobile Device

• Install Intelligent Hub, ourMobile Device Management software.
• The Intelligent Hub app provides aconvenient way to access and download a repository of mobile apps used at UCLA.

  More information and instructions onU App Catalog→

  You can then downloadUCLA Health recommended appsdirectly from Hub app: e.g., Box for EMM, Canto/Haiku, and Fluency Direct.

For UCLA Health Mobile Device

• View UCLA Health iPhone web page →

• Guide for remote workis a comprehensive guide to connecting to our network wherever you're working from.

  Guide for remote work

• GlobalProtect VPNis available to authorized users with an active AD account allowing you toconnect remotely to Mednet systems and applications using Virtual Private Network (VPN).

  More information and instructions onGlobalProtect VPN

• Trellix/FireEye Endpoint Securityis required for all devices (personal computers and UCLA Health issued devices). UCLA Health ITrequires Trellix/FireEye Endpoint Security, an endpoint detection and response software, to access VPN.

  Install Trellix/FireEye Endpoint Security

NoteNursing Staff:will receive an email from an ISS Informatics Trainer with instructions in how to join your onboarding CareConnect training.Review required setup to complete virtual training→

Log into Cornerstone

You are required to complete the CareConnect training inCornerstone,UCLA Health'slearning management system (LMS).CareConnectis UCLA's electronic health record (EHR) program.

Access to CareConnect is granted within 48 hoursfollowingsuccessful completion of your required CareConnect training course(s), and after a CareConnect template has been applied to your account profile.

Training Guidelines

At UCLA, you will utilize CareConnect, our electronic medical record (EMR) system. Access to CareConnect requiresyou complete training prior to your arrival. By doing so, we can ensure you start your clinical training with the proper tools and skills to use CareConnect effectively.

• CareConnect Home Page→
• CareConnect Remote Training →
• Accessing Remote Training Using Zoom →
• Complete eLearnings Remotely without Installing Global Protect →
  

Training Program

As you are taking your CareConnect eLearning, in order to practice the tools you have learnedlog into the CareConnect Training Playground (TPLY).

1. To launchTPLY, go tohttps://webapps.ccnet.ucla.edu/vpn/index.htm
2. Log in with yourAD username and password
3. Accept yourDuonotification

To launch theTPLY icon, you will need to haveCitrix Receiver installed. (See Step 6 below for instructions.)

Tip sheets about usingTPLY
To narrow your search, add your role in the search box.

Tip Sheets

CareConnect websitehas tip sheets and eLearnings. While on CareConnect website, you can view:

• CareConnect Highly Recommended Training Contentare available with links to training materials to help you customize CareConnect to work effectively for you.

  View highly recommended training content list

• CareConnect Training Dashboardsare available to access training information while on CareConnect for a majority of roles.

  More information in how to use CareConnect Training Dashboards

• CareConnectUpdatesare updates onupcoming changes and releases of new features are sent via email and posted online.

  View CareConnect Updates